LRM Support, Help and Training Page

WELCOME

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LRM Support will be unavailable during the week of AUGUST 16-23, 2019. Please plan your activities accordingly

Quick FAQ

Map updates, inventory updates and estimates, Land sales spatial updates, silv and TS ops updates and anything related to register update should be submitted to ttg_edits@ttgforestry.com

LRM Support email is available so users can request help with the usage of the LRM system and Contract Management only. Email your question to lrm.support@ttgforestry.com. Expect to receive an answer within 2 business hours unless there is a message here saying that support is not available during that week.
-Do not contact LRM support with procedures and update questions. This should be addressed on other emails and by different groups such as Asset Managers, Data Managers, etc.

Check out the "Special Instructions Menu" for more details. Usually what needs to be in LRM are silviculture services contracts for Fertilization, Inventory, Pest Control, Regeneration (planting), Release and Site prep ONLY. General services that aren't done at stand level like fence work and road maintenance , for example, should be sent directly to Fund Services.
- Timber sales contracts -> All Lump sum and Pay-as-Cut contracts need to be initiated in LRM starting on August 2018.

Not at the moment. We believe that e-mails and this training page are enough to make everyone work with the system without much problem. Eventually we'll provide web sessions to go over changes in processes and procedures.

- There is a process in place in order to add a new VENDOR to LRM dropdown list. Background check and compliance approval is necessary. Please download the this form filled out to the email SH-FundAdmin-Timber@btgpactual.com e-mail and LRM support with W-9 and banking information. Once it is setup in D365 it will automatically show up in LRM about 2 hours later;
-For a new Customer such as logger/mills, please download and fill out this form and e-mail it to the same e-mail addresses above.